Included in Initial Services

1. Research and gathering of information.
2. Design of web and/or graphic design work, as per specifications of The Client (includes time and expertise).
3. Visits to client (includes time and costs), to discuss specifications (only in Gauteng and Cape Town).
4. Free delivery of all items (priced more than R2 000.00 excl. VAT) printed by WebDevine.
5. Design of preliminary options, as per specifications of The Client.
6. Client web statistics.
7. Upload of website to the FTP server (their domain).

Excluded in Initial Services

1. Our hourly rate for additional work, not included in the quotation, is levied at R1 000.00 excl. VAT
   1. Updates and/or maintenance of websites will also be levied at R1 000.00 excl. VAT per hour.
2. A delivery fee of R225.00 excl. VAT will be levied for all items printed by WebDevine, that is priced less than R2 000.00 excl. VAT.
3. Specialised development and/or design work.
4. Overtime, if required, will be charged extra at R1 250.00 excl. VAT per hour.
5. VAT (if not specified within the quotation).

Conditions

1. PLEASE NOTE: NO Cheque or Cash Deposits Permitted.
   1. If you make a Cash Deposit into our ABSA bank account you will be fully responsible for all banking charges associated with such a deposit. In other words, you will be held liable (we will claim this cost from you) for the Cash Deposit Fee that our bank (ABSA) charges us for your Cash Deposit.
   2. You will be charged R46.00 per Cash Deposit for all amounts under R100.00 and an additional 2% on the total amount should the deposit exceed R100.00.
   3. This is applicable to all Cash Deposits and not on a per invoice basis since ABSA charges us for every single Cash Deposit.
   4. We strongly recommend though that you use alternative payment options that we offer and avoid making use of Cash Deposits.
2. The responsibility lies fully on the customer to check proofs provided.
   1. Once proofs are signed off WebDevine holds no responsibility for any errors whatsoever.
3. A 90% cancellation fee will be levied on the full invoiced amount for all cancellations after a deposit has been paid.
4. When a client’s domain, hosting, website maintenance, SSL certificate, Google and/or social media ads campaign/s, social media management and/or any other recuring services are cancelled, or transferred to another service provider, we require at least one month’s written notice from the client. This is to assure that all services are paid for in full, before the transfer/migration takes place and to give the client peace of mind that the transitioning process will run smoothly, i.e. no data is lost during the proceedings, the new provider has sufficient time to set everything up on their end, etc.
   1. Also note that it’s the responsibility of the new service provider to transfer the client’s domain, hosting (website and/or email accounts), Google and/or social media ads campaign/s, social media management and/or any other services to their profile/s and/or hosting server.
   2. Once a domain and/or hosting account has been transferred away from our hosting server, the domain, website and emails are also deleted on our end.
      1. Therefore, the above mentioned step is crucial during the transfer/migration process.
      2. It’s not our responsibility to keep local or server/remote backups of our clients’ websites and/or emails, as this service is only available while we host a website and/or email accounts.
5. In the rare occasion of one of our servers either being down, or having a direct influence on the deliverability of our clients’ services (i.e. emails, websites, etc.), please note that as with all technology, sometimes situations occur that are completely beyond our control.
   1. Please note though, that our entire team are always working on resolving any and all issues as fast as possible, as and when they occur .
   2. Just like Facebook, X (previously Twitter), Instagram and major banks (i.e. ABSA, FNB, etc.), sometimes experience technical difficulties, life takes place – whether we want it to or not.
      1. Unfortunately, just like you cannot ask the major tech companies and banks to reimburse you for possible loss of income, it’s exactly the same situation with WebDevine.
         1. To name an example; in some cases Facebook may be down, while our clients are running advertising campaigns.
         2. We cannot ask them to compensate us for any possible loss of income, no matter under which law, clause, etc. we attempt to take the situation further.
      2. As mentioned above, our team is completely committed to you as our client, by always attempting to resolve all issues as fast as possible.
      3. There are, unfortunately, so many factors we need to work through, in order to establish where exactly the issue resonates from.
         1. We are sitting with servers; then there are internet service providers (ISPs) connecting to our servers, cables running underneath the ground (and even sea) that provides the “upstream”, etc. – all of which need to work together, in order to provide you with a website, emails, etc.
6. All work created by WebDevine will be credited with our name and/or contact details and/or a link to our website.
7. Design and development work delivered/created by WebDevine; be it a website, graphic designs (i.e. logo, business card, letterhead, brochure, invoice, NCR books, etc.), will be uploaded to the appropriate portfolio page located on our website (www.webdevine.co.za).
8. Pricing is based on initial brief, variances are not included.
9. Photos not less than 30% of total space of websites, brochures, flyers, etc.
10. Textual information must be in word processing file (e.g. Microsoft Word) and graphics in .jpg, .png, .pdf or .gif format.
11. Information requested from the client forwarded in reasonable time.
12. Person signing a quotation on behalf of the client accepts personal liability and responsibility of all monies due in terms of this quotation to WebDevine by affixing their signature to this quotation. Interest is chargeable on all overdue amounts.
13. Goods remain the property of WebDevine until paid for in full.
14. WebDevine is not responsible for late delivery caused by circumstances beyond our control, i.e. unexpected power outages, sub contractors not being able to deliver on time, strikes, etc. howsoever caused.
15. All work in way of proofs or samples provided at your request will be charged for.
16. A deposit of 50% of the total of order is payable on acceptance of the quotation; work will not commence with any printing until proofs are signed off.
    1. When a website is created another 25% (of the cost for creating the website and/or other web related services) becomes payable when the website and/or web related software is loaded onto our testing server.
    2. The balance is due on collection or before delivery and/or installation of printed items, and before a website can be uploaded to a client’s domain.
17. Online advertising (i.e. Google Ads, Facebook/Meta Ads, Instagram Ads, LinkedIn Ads, etc.) commission and sliding scale.
    1. +- 20% Commission is levied on all online advertising campaigns managed by WebDevine, between R1 and R20 000.
    2. +- 15% Commission is levied on all online advertising campaigns managed by WebDevine, between R20 001 and R50 000.
    3. +- 10% Commission is levied on all online advertising campaigns managed by WebDevine, above R50 001.
       1. These commissions are levied for the time and effort put in by our experienced staff, in order to manage the online advertising campaigns, whether it is our online advertising experts and/or management.
       2. Also note, that in some cases, we also have consultations with our clients, either in person or virtually (i.e. Zoom, Microsoft Teams, etc.), which we do not levy an additional amount/commission for.
       3. Please do keep in mind that we are not paid a commission and/or compensation of some sort by any of the online advertising companies, i.e. Google, Meta (Facebook, Instagram, LinkedIn, etc.), for providing them with clients/business. Therefore, we have to apply the above mentioned commission, in order to provide our clients with the best possible service.
18. Management of online advertising campaigns (i.e. Google Ads, Facebook/Meta Ads, Instagram Ads, LinkedIn Ads, etc.).
    1. Kindly note that all online advertising campaigns will be loaded under our various Ads Manager accounts.
    2. These Ads Manager accounts, whether it’s our clients’ Meta (i.e. Facebook Ads, Instagram Ads, WhatsApp Ads, etc.) and/or Google Ads, includes all our clients’ advertisements and/or campaigns. Our business credit card details are also loaded under the various Ads Manager accounts and is used to pay for our clients’ advertising campaigns.
       1. Therefore, we can under no circumstances allow our clients to gain access to any of our Ads Manager accounts, be it for the management of their own campaigns and/or any other specific reason, as it will not only compromise our clients’ advertising campaigns and the working thereof, but it’s in direct conflict with the POPI Act (refer to https://en.wikipedia.org/wiki/Protection_of_Personal_Information_Act,_2013 for more information).
       2. It is however important to mention that we manage countless online advertising campaigns on behalf of our clients.
          1. We wouldn’t have been able to retain so many clients over so many years, if the online advertising campaigns we manage on their behalf didn’t have the desired outcome.
19. Online advertising campaigns cancellation/removal by service provider without prior notice.
    1. In rare instances, Google, Meta (Facebook, Instagram, WhatsApp, Messenger, etc.), Twitter, etc. may cancel and/or remove advertising campaigns without prior notice and/or any excuse.
    2. This typically happens, if and when they receive a complaint (or complaints) about the content of an advertising campaign or pick it up during a manual review, i.e. trademark and/or copyright content, textual information, etc. that doesn’t adhere to their strict guidelines.
    3. Unfortunately, even though we do our utmost best to contact the relevant service provider/s in every possible manner, when they either ignore and/or don’t provide an excuse for their actions, it is completely beyond our control.
    4. We will however recreate the advertisements and/or campaigns as soon as possible and add the “lost” amount/budget to the remaining budget for the rest of the month.
    5. It is important to keep in mind that when a service provider cancels and/or removes an advertising campaign, the history of data/analytics/insights that goes with that campaign/advertisement is also lost.
       1. Once again, these are circumstances that are completely beyond our control and we do absolutely everything in our power to try and recover these campaigns and/or advertisements, and ask the service providers for specific reasons as to why the campaigns and/or advertisements were removed.
20. Should the artwork of print jobs not be supplied in CorelDraw, Adobe Photoshop, Adobe Illustrator or high resolution JPEG format with colour proofs, or if the artwork is supplied incorrectly in terms of setup, size, and colours, work will be costed according to time required and charged at our hourly rate of R1 000.00 excl. VAT.
21. In the event that The Client is unable to pay for any and all products and/or services delivered by The Company, The Client shall be liable jointly and severally for all legal costs incurred in the collection of the outstanding balance on the scale as between attorney and client including collection commission on Capital, interest and costs, plus interest at the rate of 8% per annum.
    1. Interest shall be calculated and capitalised on the same day of each month, in arrears, on the outstanding balance until the total amount due has been paid.
22. In the event of a debit order bouncing, a fee of R155 is levied by the bank.
    1. This fee will be added to the unpaid invoice.
       1. Typically, debit orders bounce due to insufficient funds in clients’ bank accounts.
       2. Kindly inform us in advance, should we rather cancel your debit order for a specific period of time, in order to avoid any unnecessary fees/penalties.
23. Email Address Management and Local Storage/Backups
    1. Kindly note that it is the client’s responsibility to install the email address/es that is/are hosted on our server, on their email application/software (i.e. Outlook, Apple Mail, Gmail, etc.).
    2. Should the client request us to install the email address/es on their behalf, i.e. via TeamViewer, Google Remote Desktop, etc. a separate quotation would have to be issued, that will include the time involved to install the email address/es on the client’s email application/software.
    3. The time involved to install the email address/es would depend on the email application/software installed on the client’s end, as well as the amount of email address/es that we need to install.
    4. Also note, that should the client experience any issues with their emails (i.e. send and/or receive difficulties) that are not related to our server, it’s the client’s responsibility to resolve these matters on their end (by utilising their Internal IT resources).
    5. Furthermore, it is the client’s responsibility to make local backups of their emails.
       1. Even though we make regular backups of your hosting account, which includes your website and emails, it remains the client’s responsibility to make sure that a local copy/backup of all emails are made/kept on a regular basis (i.e. twice a month).
24. Email Signatures
    1. Kindly note that it is the client’s responsibility to install the email signatures we have created, on their email application/software (i.e. Outlook, Apple Mail, Gmail, etc.).
    2. Should the client request us to install the email signature on their behalf, i.e. via TeamViewer, Google Remote Desktop, etc. a separate quotation would have to be issued, that will include the time involved to install the email signature on the client’s email application/software.
    3. The time involved to install the email signature would depend on the email application/software installed on the client’s end, as well as the amount of email signatures that we need to install.
25. Virtual Meetings
    1. When a virtual meeting takes place, i.e. via Zoom, Microsoft Teams, etc. it might be recorded from our end, in order to keep track of the matters discussed during the meeting.
    2. The client may request a copy of the recording, that will also be saved in their folder on our system/s.